ok ive had a palm pre since 3rd day of release and all i got to say is DO NOT GET THIS PHONE!!!!  especially since HP bought them out there are NO new updates and the phone sucks anyway..it locks up, scratches, is slow, will not even start up..yes i hate it..

I have to agree, it was a mistake. I do not have the problems you describe, just differant ones. I got my first just Pre over a year ago and everything seemed to work fine except the gps, which could not lock on ALOT. Since then I have had a few replacements and now I am having problems sending pictures that I took with the phone to other cell phones. I get a message from sprint saying file size too big. If thats so why can't I change the size so I can send the pics. I download pdf files and when i try to zoom in so I can actually read the document it says Error, rendered document failed. I cannot transfer videos taken with the phone to my computer, just the sound comes on. I did not have these problems with the original Pre, and now the same problems with several replacements so I don't think it is the indivual phone. Seems to me it's a software issue having to do with updates. Maybe HP wants to sell downloads to use standard features that came with the phone, either way if these issues aren't resolved I will not be keeping this phone.