I have the IS and not cracks - do not think is from the IS though.  Think it is a defect that some have been unfortunate enough to have occur.  Have had my pre since 6/6/09 and no problems.  Less than a 1 mm wobble; no problems with cracking (to date), & love the pre!

Can't you remove the photos when connected to a computer via USB mass storage? Ah well, too late anyway I guess

My phone cracked today. At first I thought it was something that I did, but to be honest when I thought about it. my phone was
laying on my desk all day. And a friend of mine pointed out that the spider-webs were internal and coming from the center button.

I went to sprint. waited and hour to talk to someone, they told me that they can not help me. seeing as how the phone is obviously cracked
I have to call my insurance. when I informed the clerk that the cracks weren't on the outside they were internal with the stress marks leading towards the center button. he told me his technician stated that this is an indication that the screen has been cracked  due to external pressue. No matter how i' tried to explain it. it all came down to , we don't cover cracks, Even if it looks like mechanical default.

so I went back to my office to call sprint(because my cellphone no longer works). I was on and off hold for over an hour!
at one point they were going to ship me a new phone no charge, then one of the reps told me that I had to Either pay my insurance deductable OR call palm.

Finally I called Palm.. spoke with a friendly person that dealt with everything in under 13minutes.....they informed me that My warranty covers me. to ship them the phone. and I should have it back within 7-10days..........my problems with the situation.....


I wasn't given a straight answer by sprint, I was given the run around. If sprint couldn't help me in this problem, then why wasn't I given the number to the manufacturer when I was at the store.

When I spoke to the first service rep, he told me that this is a serious issue, agreed to get me a new phone free of charge, then they changed their mind?!?!?!? I wasn't rude at any point  during any of this. I know better than to get pissed off at someone when your asking for help. So why did they suddenly change their mind?


Also, if it is a manufacturer default, why couldn't sprint REPLACE my phone and then deal with the warranty issues for me? Why do I have to be without a phone for 7-10 days . I live off my phone, my phone is my income. If i'm not on call it causes serious problems with my accessibility to my clients as well as co-workers.


why didn't I just file a claim with the insurance? because It wasn't my fault! I'm not going to Give them $100 to fix my phone, when the problem derives from a flaw in the construction and not my treatment of the product!

I looked online that this is a pretty wide spread problem. I'm really startled on how i was treated by sprint today, I expected more from them. Though I do have to say that the guy at palm was very nice. and handled me very efficiently.

That's my story. I hope you all enjoyed it. if your screen gets cracked read up on it more online, its not your fault. you shouldn't have to pay for a replacement..............though now i don't trust the product. whats' to keep it from doing it again? what is palm doing to prevent this exact thing from happening to my next palm pre?

and what about all those poor suckers that walked into the sprint store and were told that it's their fault for obviously applying too much pressure? my trust factor with sprint is gone. I have a feeling they receive enough of these same complaints to have been able to deal with us better than to tell us immediately to pay our deductible. yeah that's solving the problem........


For that matter the insurance company probably wouldn't appreciate that sprint is telling people to make claims when palm is more than willing to repair or replace the device?

oh well.................My choices are either Keep the Palm, Try another Phone with sprint, Leave sprint and try some other carrier..............................or learn telepathy =(

hope this post helps someone.

I too would like to join anything pending with a CLASS ACTION LAWSUIT, as my wife had to pay $129 to Sprint to get a refurbished replacement (after 6 months) while the phone was still under warranty, because her screen cracked while her purse (her purse has a separate pocket with no pressure being applied).  They are only selling cases that are soft (no armor to protect the face), and the display electronics is glued to the plastic face (something to do with the touch-screen capacitive detection).

I think that there is a manufacturing defect that is causing all of these screen failures, and I encourage anyone with this happening, to file a formal complaint with the FTC, perhaps they can put pressure on these big companies to do the right thing.

John, Fox Lake Illinois

Toni1096,

I too had it crack from button, all the way to the top, and to the both sides including the charging port !

...and they didn't replace anything.... without $129.

Warranty- What warranty ?


-CPUjohn