I have been reading about widespread cracked screens on the pre, and Sprint forcing people to go through insurance for $100, even though it may be a manufacturing defect.  

some articles here:
http://www.palmpreforum.com/psb-pre-screen-cracks-emerge
http://www.broadbandreports.com/forum/r22618454-Palm-pre-defect
http://forums.palmone.com/palm/board/message?board.id=weboshardware&message.id=2862

My screen cracked overnight.  I thought it might have been my fault somehow, but I am realizing that it really may be palm manufacturing.  the cracks come from the button, and I baby my phone.

Is there a way we find out actually HOW MANY people actually have the cracked screen defect?

(I am not talking about abuse, I am talking about cracks literally appearing out of nowhere)

post here if you are experiencing this, and have any new info.

my screen cracked the VERY FIRST WEEK I HAD IT!!! and then I had to pay $100 to get a replacement too. I was pissed none the less.

wierd that your screens are cracking... i've droped my phone a lot from some crazy heights and nothing.

i get the feeling that phones were maybe manufactured by different companies or locations. I find it interesting that some pre's use t-5 screws and others use t-6...maybe theres a build difference.

I recently had the same problem.  Put my pre on the touchstone charger Saturday night before going to bed.  Sunday morning I wake up, check my phone and see this enormous spiderweb style crack covering my entire screen.  I had mail notification but could not check it.  The touch screen was now useless.  I proceed to the Sprint store (on Sunday) and inquired about this problem.  Rep there tells me he had not heard of this problem but could tell it was an internal crack.  He said the only thing he could do was order me a new phone because I was past my 30 days mark; but the new phone would be on back-order and probably won't be in for a minimum of two weeks.  I walked away pretty upset but didn't take it out on the rep.  Something just didn't feel right about this whole process so I went back to the same store Monday afternoon.  This time I asked to speak with a manager and told her my issue.  She told me to wait for her next available CSR and they would help me.  When my name was called, I was expecting more of a "hassle" but to my amazement she gave me a brand new Palm Pre, no insurance money required, and she told her CSR that it was becoming more of a frequent problem.  Looks like I got lucky on this one.  Hopefully this is the last I have to deal with this.  I may not be so lucky next time

Well, it has happened AGAIN for the second time.  Cracked screen starting at the button, fanned up, rendering the phone completely useless.  I went to the Sprint store and requested to see the manager.  Luckily, the same manager was on duty when I turned in my FIRST Palm Pre for the cracked screen.  Once again, they gave me a brand new Palm Pre to replace my phone.  But this time there was a "however"!  If I have to go back for a third time or any other subsequent visit for this issue, they will not be able to replace my phone immediately as they have the other two times.  I will have to be without a phone for "3 to 5 business days" because they will have to "order" me a new phone.  But I have still yet to pay the $100 fee others are talking about.  As for my cracked screen, both times it happened while my Palm Pre was on my Touchstone Charger for an extended period of time.  Spring store folks are guessing that might be the problem and has told me to return my Touchstone Charger and they will replace it under the 1 year warranty.  I'll keep ya posted if anything else happens.....